SNEAKNFRESH DRY CLEANING SERVICES LLC Privacy Policy

Effective Date: August 27, 2025 | Last Updated: August 27, 2025

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SNEAKNFRESH DRY CLEANING SERVICES LLC (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you use our mobile application, website, and related services (collectively, the “Services”).

1. Information We Collect

Personal Information: Name, email address, phone number, delivery address, and payment details when you create an account, place an order, or book a service.
Device Information: IP address, device type, operating system, and app usage statistics.
Location Information: With your permission, we may collect your location to provide delivery or pickup services.
Transaction Information: Purchases, service bookings, and order history.
Communications: Messages, feedback, and customer support inquiries.

2. How We Use Your Information

We use your information to:

Provide and improve our Services.
Process payments and fulfill product orders.
Deliver, clean, and restore your sneakers as requested.
Send notifications about orders, promotions, and updates.
Personalize your app experience and product recommendations.
Detect and prevent fraud, abuse, or unauthorized activity.
Comply with legal obligations.

3. Sharing Your Information

We do not sell your personal information. We may share your data only with:

Service Providers: Payment processors, delivery partners, and cloud hosting providers.
Business Partners: For promotions or bundled services (with your consent).
Legal Authorities: If required by law or to protect our rights and users.

4. Data Retention

We retain your information only as long as necessary to provide our Services or comply with legal requirements. You may request deletion of your data at any time by contacting us.

5. Security

We use industry-standard encryption and security practices to protect your information. However, no system is completely secure, and we cannot guarantee 100% security of your data.

6. Your Rights

Depending on your location, you may have the right to:

Access, update, or delete your personal data.
Restrict or object to certain processing activities.
Withdraw consent at any time (e.g., for marketing emails).
Request a copy of your data (data portability).

7. Children’s Privacy

Our Services are not directed to children under 13 (or under 16 in the EU). We do not knowingly collect personal data from children. If you believe we have collected such information, please contact us.

8. Third-Party Services

Our Services may contain links to third-party websites or integrations (e.g., payment gateways). We are not responsible for their privacy practices and encourage you to review their policies.

9. International Data Transfers

If you are accessing our Services from outside the United Arab Emirates, please note that your data may be processed in countries with different data protection laws.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted in the app and on our website with a revised “Last Updated” date.